[page-title] Shipping
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Where do you ship to? 

Woohoo! Nexba’s naturally sugar free goodness is available to ship nationwide. Yes, that’s all regions within Australia from Tassie to WA and everywhere in-between.  

How much is shipping?

Shipping costs are calculated at the online checkout and are based on your delivery address.  

How long will my order take to arrive?
Once you place your order, it will typically take 2-5 business days to arrive. 

Need something to do while you're waiting? Check out our latest blogs and recipes to get inspiration on what to whip up when your Nexba goodies arrive. Still can’t wait? Once your order is processed, we’ll send you a tracking link so you can keep tabs on just how near your bottles are.  

Can I change my delivery address?

Unfortunately, we can’t change your delivery address once your order has been placed. 

Will my drinks arrive chilled?

All our drinks will arrive at ambient (room) temperature. Don’t worry if you’re ordering any of our probiotic drinks – as they are just as good for your gut chilled and ambient. We use a unique form of probiotic which can survive both in and out of the fridge – read more about it here. 

What’s your returns policy?

We hope you’ll never be dissatisfied with any of our products but in the rare case you are Nexba will refund any unopened items if it is within 14 days of receipt.

To receive a full refund the item must be: 

  • Returned within 14 days of purchase
  • Unused and in its original packaging
  • Packaged in the original condition
  • Purchased directly from our online store

The customer is responsible for the cost of return postage. Refunds will be issued to the full value of the product (excluding postage). 

Once the refund is initiated, payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. 

Our Returns Policy forms part of and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time. 

How long will it take to process a return?

Once your return has been received at our warehouse, your return request will be processed within 1-3 business days.  

Please ensure you have alerted us of the return to ensure you are within the 14 days return policy and eligible to receive a full refund. You can reach out to us at crew@nexba.com with your order number and reason for the return.

Once processed, your financial institution can take 3-5 business days to process the funds back to your account. Please also allow 2-4 business days for re-delivery within Australia.