WANT TO JOIN THE NEXBA TEAM? crew@nexba.com

FAQ

Products

Where can I buy the new Naturally Sugar Free Cola, Lemon, and Orange Infusions?

They are now available at Coles nationwide. 

Where are Nexba products manufactured?

Nexba is made locally in Sydney, Australia.  

What are the Nexba products sweetened with?

Our products are sweetened with a blend of Stevia Plant and a natural sweetener called Erythritol. Both ingredients provide the same sweet flavour as sugar, without the calories, impact on blood sugar levels or tooth decay.

What is Erythritol and is it safe?

Erythritol is a natural alternative to sugar coming from a family of ‘sugar alcohols’. With only 6% of the calories of sugar, it still has 70% of the sweetness. It passes through the body without causing any harmful metabolic effects of excess sugar or the digestive issues associated with other sugar alcohols.

What ingredients make up the ‘Natural Flavours’ in Nexba products?

Our Natural flavours are derived from a combination of a fruit extract and natural fruit flavour of the named fruit used in each of our Nexba products. There are no sugars or artificial ingredients contained in, nor added to, these extracted flavours.

Does the apple extract and/or carrot extract contain sugar?

There are no sugars or artificial ingredients contained in, nor added to, these extracts.

Is Nexba gluten-free and Vegan?

All Nexba products are gluten-free, vegan and most of our products are Kosher.

What is the difference between Nexba and other ‘Sugar Free’ drinks?

Nexba products are NATURALLY sugar free which means we do not use any artificial sweeteners to replace sugar. In place of sugar, we use natural sweeteners (Stevia & Erythritol).

Shipping and returns

What is your returns policy? 

We promise to refund any unopened items that you are not completely happy with as long as it is within 14 days of receipt and the product packaging is still in its original condition and was purchased directly from our store.

Please read our returns policy to find out more information.

How do I return my product?

To return your product please email crew@nexba.com.au with your order number and reason for return.

If you are returning the product within 14 days then you will be refunded the total amount of the product as long as there is no damage to the packaging and the product is unopened.

Please keep in mind that unless there is an error on our part we do not cover the cost of return shipping.

To find out more please read our returns policy.

How long will my order take to arrive? 

If you are located within Australia, then your order will typically take 2-5 business days to arrive.

How much will shipping cost me? 

Shipping costs can be calculated at the online store checkout. 

My order hasn’t arrived, how do I track it? 

If you are having trouble or your order has been lost in the post please email crew@nexba.com.au.

What happens if my order was damaged in the post? 

If your order was damaged in the post then Nexba will replace the product free of charge as long as you take a picture of the external packaging (before it is opened) and the product damage.

To get a return shipping slip please email crew@nexba.com.au with your name, order number and images of your damaged product.

The post office lost my order can I get another one sent to me?

If in the event that your order is lost in transit, then you need to contact us with your order number and order tracking ID via email at crew@nexba.com.au, so we can arrange another for another one to be sent free of charge.

I’m not happy with order, what should I do? 

If you are not happy with your order and it has been less than 14 days since you received the order, then please email us at crew@nexba.com.au to arrange a refund.

I’d like to send Nexba feedback, how can I do this?

We are always happy to hear your feedback please email crew@nexba.com.au

Partnering with Nexba

I’d like to become an ambassador / affiliate, what do I need to do? 

If you are interested in making money by becoming an ambassador, reseller or affiliate then please follow the instructions below.

Affiliate

If you have a blog, social media presence or website that matches our products then you can easily become an affiliate and start making money today.

Please click here to find out more and sign up today.

Ambassador

If you think you’re personal or company matches our products and you would like to explore becoming a brand ambassador or partner then we would love to hear from you. 

Please fill out the form here and tell us why you believe you would be a great ambassador.

I’m interested in retailing / reselling Nexba’s products in my store / online website who should I talk to?

If you’re interested in retailing or reselling any of our product ranges then please go to our retail page and fill in the form so that one of our representatives can contact you.

To see where Nexba is currently retailed and find out more information please click here.

Nexba Beverages

Where can I buy Nexba? 

Nexba has a number of different beverages including our Soft Drinks, Real Ice Tea and Super Infusions.

You can purchase most our beverages directly from us by going to our online store here, or you can purchase our beverages directly from our proud Australian retailers.

To find out more about what beverages that are available from each retailer you can go to our stockists page here.

I can only find the Nexba Ice tea cans, where can I purchase the new glass bottle range? 

Our Super Infusion range available in Pomegranate, Acai Berry and Ginger are currently sold in 7-Eleven, Chemist Warehouse and Aldi.

Can I order Nexba beverages in bulk? 

You can purchase all our beverages ranges from our online store.

If you are looking to order a larger number of beverages for a celebration then you can contact the team directly at crew@nexba.com.au to arrange a discount.

If you are a café, restaurant or bar that would like to order our beverages, then you can simply sign up to become a stockiest by filling our stockiest page here, once approved you will then be given access wholesale pricing.